Terms and Conditions

Bookings

We require 5 days notice for Celebration cake orders. Novelty cake orders require 7 days notice. Wedding cake orders would normally require a 3 months’ notice booking period.

Payment Terms

All cake bookings are confirmed with full payment or 50% deposit, without payment your order will not be confirmed.

We accept cash and card payments, customers who prefer to pay through PayPal will incur the surcharge fee.

Refunds / Exchanges

We do not give refunds under any other circumstances.

Cancellation

Should you no longer require your cake and you wish to cancel for any reason we would need 5 days notice and a minimum of 20% would be deducted from the amount.

No refunds will be paid to same day cancellations.
Allergies and Special Dietary Requirements
We do not use any animal fats in our cakes.
All our recipes contain Wheat/Gluten, egg, milk and soya
We cater for egg, nut, gluten and dairy free diets.
Please call us to discuss your requirements.
Please confirm any allergies before ordering your cake.

Alcohol

We use brandy, rum and red wine in our traditional rich fruit cake recipes. If you require a fruit cake without alcohol, we can also cater for this option.
Please call us to discuss your requirements.

Cake Designs and Novelty cakes

All our Novelty cakes are hand carved with precise detail. We always work hard to design the finished cake to look as life like as possible to the real product or character, although the design and style may vary. Some designs or images may vary or may be slightly different to the image on our website; every cake is unique and personal.

We use edible glitter for some of our cakes.

Flower picks and cocktail sticks may be used for our cakes and this will be labelled and noted on the cake box and the customer is always notified to remove before or when serving the cake.

Delivery

We do not deliver on Sundays. We deliver within the M25 and Essex. Our delivery charges are based on the venue or location. Full address would be needed for exact cost.

If your delivery address or location is within the congestion charging zone this would be added to your delivery charge. All delivery times are given a time slot and an exact time cannot usually be given. Delivery slots are available in the morning, afternoon or evening. Please call us to discuss your requirements.